What Should a Server Do if They Suspect a Customer is Intoxicated?

The Reality Check: What's a Server to Do?

You’re a server on a busy Saturday night. The restaurant’s buzzing with excitement, and the last thing you want is to face an awkward situation. But wait, something’s off with one of your customers. They’re slurring their words, struggling to maintain balance, and it’s clear they’ve had more than enough to drink. So what’s a responsible server to do?

Option A: Ignore the Situation?

You know what? Ignoring it might seem like the easiest path. After all, who wants to confront an intoxicated patron, right? But let’s be real for a second—ignoring the situation doesn’t just sweep it under the rug; it can escalate and potentially become a dangerous scenario for everyone involved.

Option B: Refuse Service—The Right Move

The correct answer here is crystal clear: Refuse service to that customer. This isn’t just a friendly suggestion—it’s necessary for the safety of the customer and others around them. When you refuse to serve alcohol to someone who’s already intoxicated, you’re actively protecting them from further impairment. This means you reduce the risk of accidents, fights, and, you guessed it, liability issues for your establishment.

The Legal Angle

Did you know that many states have laws in place regarding the service of alcohol to intoxicated individuals? It's part of responsible serving standards. By refusing service, you’re not just being a good server; you're complying with local regulations, which is a win-win for you and your employer. Here’s the thing: serving alcohol to an already intoxicated person can expose you and the establishment to serious legal repercussions. So, it’s not just a matter of good judgment—it’s a matter of legality!

Other Steps to Consider

Now, after refusing service, you might be thinking, “Okay, what next?” Offering a non-alcoholic drink is a great follow-up. It shows concern for the patron’s well-being and keeps a positive atmosphere. Maybe suggest a refreshing soda or water? This can help them sober up a bit and feel like their best self again.

And hey, if they’re really in no condition to head home, calling a taxi or a rideshare service might be the lifesaver they need. It’s all about looking out for each other—whether they know it or not.

Why Ignoring is Not an Option

Let’s circle back for a second. Ignoring the issue? Not advisable. Like trying to ignore that one friend who always brings up politics at dinner parties—just doesn’t work out well for anyone! When servers avoid confronting intoxicated patrons, it could lead to escalation of the issue. Say someone gets rowdy or tries to drive home—yikes! That’s not just risky; it can have serious consequences.

Wrap-Up

In summary, when you’re faced with the challenge of an intoxicated customer, take action. Refusing service is not just a suggestion; it's crucial. You’re helping protect that individual, the other patrons, and your establishment. So, be the hero of the night! Show that you care by making responsible choices—everyone will thank you for it in the long run.

And remember, handling these situations with calm and professionalism is a valuable skill. It sets the tone for a safe and enjoyable environment for all.